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  1. Selfridges Rental
  2. FAQ

FAQ

My Account

  • What is Selfridges Rental?
  • How do I create an account?
  • What if I forget my password?
  • How do I update my delivery address?
  • Where does Selfridges Rental deliver?
  • How do I view my rental history?
See all 8 articles

Renting

  • Is there a limit to the number of items I can rent?
  • How does it work?
  • How long can I rent an item for?
  • How do I know if my booking is confirmed?
  • Why is there a charge on my account if my rental has not yet been confirmed?
  • Why is there an additional charge on my credit/debit card?
See all 10 articles

Delivery & Returns

  • When will my rental be delivered?
  • Do you do next day delivery?
  • How do I track my rental?
  • What happens if I’m not in to accept the delivery?
  • My rental hasn’t arrived. What do I do?
  • What happens if I’ve lost my returns label?
See all 8 articles

Dry-cleaning

  • Do I need to clean my rental before returning it?

Cancellation & Refunds

  • What if I want to cancel a rental?
  • What if the item does not fit?

Damage, Safety & Security

  • What if I damage or lose my rental?
  • What is Damage Protection?
  • What is ID verification?
  • What is a Security Deposit?
Selfridges Rental