What happens if I’ve lost my returns label? Mel May 04, 2021 11:54 Please contact us via email at firstname.lastname@example.org to receive a replacement label. Selfridges reserves the right to charge customers £10 for lost reusable returns packaging. Related articles Can I collect and return in-store? How do I return my rental? What if I damage or lose my rental? My rental hasn’t arrived. What do I do? Do I need to clean my rental before returning it?